Chapter 4 Summary Effective communication is the lifeblood of a law enforcement agency. Communication is the complex process through which information is transferred from one person to another. The communication process involves a message, a sender, a channel and a receiver, and it may include feedback. Effective communication should follow the KISS principle—that is, Keep It Short and Simple. Words themselves, however, are only a small part of the message. Ninety-three percent of communication between two people comes from body language and tone of voice.
Critical factors to consider in selecting a channel include speed, opportunity for feedback and expense. The weakest link in the communication process is listening. People listen and think four times faster than they talk.
Communication may be downward, upward (vertical) or lateral (horizontal). It may also be internal or external. Most effective communication is two way. Communication barriers include time, volume of information, tendency to say what we think others want to hear, certainty, failure to select the best words, prejudices (of the sender and/or receiver) and strained sender-receiver relationships.
Communication is an important part of the law enforcement job and includes meetings. Meetings may be informational, opinion seeking, problem solving or new-idea seeking. For more effective meetings: (1) prepare in advance—have an agenda, (2) start and stop on time, (3) stick to the agenda and (4) facilitate open communication and participation.
Five interview failures are failing to (1) take charge, (2) anticipate questions, (3) develop key messages, (4) stick to the facts and (5) keep calm. If lying to the media might save a life or protect the public safety, after the need to lie has passed, the department should explain why lying was necessary and, perhaps, apologize.
Four obstacles to sharing information among local, state and federal agencies are technical, logistic, political and ethical. A key to combating terrorism lies with the local police and the intelligence they can provide to federal authorities.
Week 1 Questions due Next Class Meeting
1.Many people have what they describe as a personal bubble. Begin to invade that space. Note the types of barriers the individual creates (physical, verbal, or other).
2.Pick two people you believe to be effective speakers. List at least 3 examples of what you believe makes them effective.
3.List the major obstacles to communications in the day-to-day work of a police agency and detail the major strategies you would use to overcome these obstacles.
Welcome to our Asynchronous Blog for DSC1006 Introduction to Homeland Security. You should respond to the questions and follow the instructions from our class meetings on Saturday.
Chapter 4 Summary
ReplyDeleteEffective communication is the lifeblood of a law enforcement agency. Communication is the complex process through which information is transferred from one person to another. The communication process involves a message, a sender, a channel and a receiver, and it may include feedback. Effective communication should follow the KISS principle—that is, Keep It Short and Simple. Words themselves, however, are only a small part of the message. Ninety-three percent of communication between two people comes from body language and tone of voice.
Critical factors to consider in selecting a channel include speed, opportunity for feedback and expense. The weakest link in the communication process is listening. People listen and think four times faster than they talk.
Communication may be downward, upward (vertical) or lateral (horizontal). It may also be internal or external. Most effective communication is two way. Communication barriers include time, volume of information, tendency to say what we think others want to hear, certainty, failure to select the best words, prejudices (of the sender and/or receiver) and strained sender-receiver relationships.
Communication is an important part of the law enforcement job and includes meetings. Meetings may be informational, opinion seeking, problem solving or new-idea seeking. For more effective meetings: (1) prepare in advance—have an agenda, (2) start and stop on time, (3) stick to the agenda and (4) facilitate open communication and participation.
Five interview failures are failing to (1) take charge, (2) anticipate questions, (3) develop key messages, (4) stick to the facts and (5) keep calm. If lying to the media might save a life or protect the public safety, after the need to lie has passed, the department should explain why lying was necessary and, perhaps, apologize.
Four obstacles to sharing information among local, state and federal agencies are technical, logistic, political and ethical. A key to combating terrorism lies with the local police and the intelligence they can provide to federal authorities.
Week 1 Questions due Next Class Meeting
1.Many people have what they describe as a personal bubble. Begin to invade that space. Note the types of barriers the individual creates (physical, verbal, or other).
2.Pick two people you believe to be effective speakers. List at least 3 examples of what you believe makes them effective.
3.List the major obstacles to communications in the day-to-day work of a police agency and detail the major strategies you would use to overcome these obstacles.